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Customer Feedback

If you are a Gateway Customer, we welcome and appreciate your feedback. Tell us how we are doing.

Visit Our Office and Warehouse
Call 618-939-4010

4249 Hanover Road
Columbia, IL 62236

Gateway Restaurant Supply Values

Quality Restaurant Equipment, Supplies and Service

We're committed to quality in everything we do. We do not claim to be the cheapest. That's not our goal. Our goal is to offer the most value for the dollar to our customers. We do this by providing the best possible service and by going beyond just selling restaurant equipment and commercial kitchen design services.  

Service and Leadership

We take pride in being a locally owned business, supporting other business, our schools, churches and the many other great organizations in our community. We enjoy the fulfillment received by giving, serving and volunteering. We desire to be an example of leadership to those in the restaurant supply industry and community by giving of our time, talents and resources.

Authenticity

We believe that each of our employee's core beliefs are what collectively determines our success and helps us help our customers succeed. We strive to be authentic. We take much care in our hiring process in order to ensure that everyone on our team shares the same convictions and commitment to delivering quality restaurant equipment, supplies and service to our customers. Because of this our restaurant supply company attracts quality employees who share in our accomplishments and those of our customers. 

Self-awareness

We conscientiously assess our strengths and our weaknesses, and then develop a plan to continue to grow or improve our restaurant supply business. We strive to do our best and learn from our mistakes and from the perspectives of others. We are committed to listening and acting on the feedback from our customers, employees and our vendors. We welcome this feedback as a way learning better ways to serve the needs of those that we share relationships with.